Form And Feature International Shipping
Lead times across our website are based on UK mainland deliveries and no not include worldwide shipping. The following information applies to Europe and worldwide destinations.
Our standard shipping on large items that are unable to be delivered by our standard courier will arrive 4 – 6 weeks after they have been dispatched by us. All large, bulky orders will travel by sea freight to port but can be delivered to door if requested. We will contact you after placing an order to confirm delivery options.
Small items will arrive with you within 2 – 9 working days from leaving us. If the items in stock, we will process the delivery within 2 working days.
Delivery times are stated from when we dispatch the items from the warehouse and does not include the time it takes for orders to be made.
When bulky orders are dispatched from the warehouse, these items are transported to our freight specialist. Our freight specialist predicts timescales of 30 – 45 days. These items include Sofas, Dining Tables, Dining Chairs, Armchairs & Coffee Tables etc. Documentation for export can sometimes cause delays but only by 5 – 10 working days. But we do our very best to make sure delays are kept to a minimum. The above times are a ‘worst case scenario’.
Customs and clearance fees, duties, taxes, quarantine & fumigation fees are not covered and will need to be paid by you (the customer) prior to delivery. If these payments are not made, return of goods and further costs will be incurred to you (the customer).
Residents of Turkey can avoid road tax fees by purchasing special delivery options by air, this will make custom fees much cheaper, and we will contact you if this applies to your order.
All larger orders for delivery to Brazil, Brunei, Chile and Nigeria will be to port only, you will be required to arrange delivery from your chosen port.
We ask for you to make sure you are aware of your countries importing rules and regulations, if you are unsure please contact your local customs office for further assistance.
Installation is not available for international orders. All deliveries are curb-side and the delivery company may require assistance with unloading larger furniture items.
If you have ordered a group of products, we will ship all items out on a single shipment to bring shipping costs to a minimum. We will contact you if there are any issues with delivery.